Add or Remove Employees from UW Groups
Access to network shared drives and some other resources is controlled by UW Groups. Membership in a group can open up access to certain folders on network shares. ASA-IS can help you identify which groups you are the owner of, which groups control access to what resource, and help you manage membership of those groups.…
Share Calendars and Set Permissions in Outlook
In Outlook, click on the calendar icon in the taskbar, then follow the instructions for the corresponding action: Share a Calendar | Modify Calendar Permissions | Open a Calendar [ Screenshot ] Share a Calendar Click on the calendar you would like to share from the sidebar menu – your personal calendar is under My…
Share Outlook Contacts
Open the People screen by clicking on the People icon in the taskbar. [ Screenshot ] Share all your Outlook contacts In the main menu make sure Contacts is selected [ Screenshot ] Continue to Sharing and Opening Contacts Share Specific Contacts In the My Contacts menu, right-click on Contacts and select New Folder […
Add Shared NetID Account to Outlook on Macs
A Shared NetID account allows you to add additional email accounts without having to enter a password as long as your NetID has been added to the access group. Please contact your IT administrator for additional information. Follow the steps below once you have confirmed that your NetID has been added to the SendAs group…
Category: Knowledgebase
Knowledgebase article
Computer Setup
Adjust Microphone Levels
When a microphone is either too loud or too quiet, try adjusting the sound levels. Right-click the sound icon in the Windows system tray Click Sounds Click on the Recording tab Right-click your microphone Click Properties Click the Levels tab Adjust the slider to the desired output volume Click OK, then OK again, to close out the Sound menu
Visual Guide to Monitor Connections
Types of Monitor Cables cables Display Port Mini Display Port DVI HDMI USB-C/Thunderbolt VGA Cable Input Cable Input Cable Input Cable Input Cable Input Cable Input Converting Video Connections There are a variety of options for converting video connection types between devices that require specific adapters. adapters Display Port to HDMI Display Port to DVI…
Store a Job Code for a Printer
Save time by saving the Job Code in your printer preferences. Click Start - or press the Windows Key + R on your keyboard and skip to Step 3. Type "run" and press enter Type "control printers" and press enter Right click the printer you would like to store the code for Click Printing Preferences Click Detailed…
Add a Network Printer
The following instruction may be followed when you know the IP address of the network printer. Often times the printer's IP address will be displayed on the printer's screen or be labeled on the printer. We can certainly install a printer for you - please contact us. Click Start (or press the Windows Key + R on…
Find Computer Name, IP, MAC Address
Your computer's Hostname and IP address are useful pieces of information to have. You may need them to remote into your computer and the ASA-IS team may need it to remote in when supporting you remotely. Note: There may be a sticker on your device with your computer's name (examples: OTO-12345, HSAS-12345, BIME-12345). Networks.uw.edu -…
Connect to a Network Shared Drive
Use these instructions to connect to your departmental network shared folders. Note: If you are connecting from off the UW network or from a different UW domain, please first connect via the Husky OnNet Windows 10 Right-click the Start button located in the lower-left-hand corner of the screen Click on File Explorer In the navigation…
Manually Install Windows Updates
If you are using a UW-owned mobile device supported by ASA-IS to work from home, please follow the instructions below to process Windows updates. Connect to Husky On Net or ADAI VPN Before you can connect to our servers to run the updates, you must first connect to Husky OnNet VPN or, if you are…
Initial Outlook Setup (Win 10)
When you log in to a computer for the first time, you’ll need to set up your email on Outlook. Thankfully it only takes a minute! Click the Start button in the lower left-hand corner of your screen Type "Outlook" Click on "Outlook 2016" Optional: An Outlook icon will appear on your taskbar – to…
Install Office365 Using Your UWNetID
Working at the University of Washington has its perks and one of them is being able to install Office365. This allows you to install the application onto your personal computer and have access to all Office apps such as Word, Excel, PowerPoint, and OneDrive which includes 1TB of cloud storage. Alternatively, Office365 is available for…
Network Shared Drives
Add or Remove Employees from UW Groups
Access to network shared drives and some other resources is controlled by UW Groups. Membership in a group can open up access to certain folders on network shares. ASA-IS can help you identify which groups you are the owner of, which groups control access to what resource, and help you manage membership of those groups.…
Connect to a Network Shared Drive
Use these instructions to connect to your departmental network shared folders. Note: If you are connecting from off the UW network or from a different UW domain, please first connect via the Husky OnNet Windows 10 Right-click the Start button located in the lower-left-hand corner of the screen Click on File Explorer In the navigation…
Remote Access
Work from Home Guides
Employee and Department needs and authorization may vary. Not all guides shown below may be relevant for your work-from-home setup. UW VPN Setup The first and most important step to working from your home computer is to download and install Husky OnNet (aka BIG-IP Edge Client). This software creates a secure connection to the UW…
Connect to Husky OnNet
Husky OnNet is a VPN service used to connect to UW resources from off of the UW network. If you are trying to remote into your work computer or access network folders, please install Husky OnNet and then review these articles: Remote Access to UW computers Remote Access to UW Shared Drives Check for Husky…
Connect to ADAI VPN
To access ADAI resources from offsite or from another domain, such as the NetID domain, you will need to configure and connect to the ADAI VPN. The following instructions to establish a VPN connection are provided for both Windows and Mac. Review the resources to Access your Computer or Connect to a Shared Drive that…
Find Computer Name, IP, MAC Address
Your computer's Hostname and IP address are useful pieces of information to have. You may need them to remote into your computer and the ASA-IS team may need it to remote in when supporting you remotely. Note: There may be a sticker on your device with your computer's name (examples: OTO-12345, HSAS-12345, BIME-12345). Networks.uw.edu -…
Connect to a Network Shared Drive
Use these instructions to connect to your departmental network shared folders. Note: If you are connecting from off the UW network or from a different UW domain, please first connect via the Husky OnNet Windows 10 Right-click the Start button located in the lower-left-hand corner of the screen Click on File Explorer In the navigation…
Windows 10: Remotely Access Your Computer
Whether you're at home or off the UW network, there are a number of resources available to remotely access your computer. Follow these instruction to Connect to Network Shared Drive Mac users can refer to Remotely Connect to Your Windows Computer Network Connection Requirements Your work computer's hostname and IP address - We recommend having both.…
Manually Install Windows Updates
If you are using a UW-owned mobile device supported by ASA-IS to work from home, please follow the instructions below to process Windows updates. Connect to Husky On Net or ADAI VPN Before you can connect to our servers to run the updates, you must first connect to Husky OnNet VPN or, if you are…
MacOS: Remotely Connect to Your Windows Computer
Download and install Microsoft Remote Desktop 10 from the App Store Once installed, follow these steps to add your workstation computer from your office: Launch Microsoft Remote Desktop 10. Click the "+" symbol located at the top of the window. [ Screenshot ] Click Add PC. Enter your work computer's name or IP address. If…
Outlook Web App
Outlook Web App (OWA) is an online interface you can use to access your UW email and calendar from anywhere. Your desktop Outlook and the Outlook Web App are synced, so you don’t have to worry about missing emails or transferring anything between the two. While it does not have all the functionality of the…
Outlook, Email, Calendar
Change Exchange/Email Display Name
The following instructions help update the display name for a personal or shared UWNetID. Display names are visible, for instance, when someone receives an email from you or looks you up in the address book. Changes to UWNetID may take an overnight update to take effect. Individual NetID Go to Identity.UW services website. In the Profile Information…
Change UW Email Forwarding
If you are not receiving email to your Outlook account (especially for new employees), you may have your email forwarding set to a personal email or UW G Suite. We recommend UW employees forward their UW email to Office 365. If you are leaving the UW you can forward your email to another email in…
Shared Email Not Updating/Disconnected
In the event a shared email account is no longer receiving new emails, remove and re-add the account to Outlook to resolve the issue. From within Outlook, click on File in the main menu Click on Account Settings, then Account Settings again [ Screenshot ] Select the shared email address and click Remove Click Yes if…
Report Spam Using Outlook Quick Steps
Configure Quick Step to Forward Spam to UW IT as an Attachment From within Outlook, on the Home tab, click Create New in Quick Steps Add a Name – Report Spam Click the dropdown that says Choose an Action Select Forward message as an attachment In the To field, paste reportedspam@cac.washington.edu Click Show Options Check…
Configure UW Spam Filter
Turn off junk mail filter in Outlook Open Outlook In the main menu, within the Home section, click on the Junk submenu [ Screenshot ] Click Junk E-mail Options at the bottom of the dropdown menu In the Options tab, select No Automatic Filtering In the Safe Senders and Blocked Senders tabs, clear the list…
Outlook Web App
Outlook Web App (OWA) is an online interface you can use to access your UW email and calendar from anywhere. Your desktop Outlook and the Outlook Web App are synced, so you don’t have to worry about missing emails or transferring anything between the two. While it does not have all the functionality of the…
Share Calendars and Set Permissions in Outlook
In Outlook, click on the calendar icon in the taskbar, then follow the instructions for the corresponding action: Share a Calendar | Modify Calendar Permissions | Open a Calendar [ Screenshot ] Share a Calendar Click on the calendar you would like to share from the sidebar menu – your personal calendar is under My…
Share Outlook Contacts
Open the People screen by clicking on the People icon in the taskbar. [ Screenshot ] Share all your Outlook contacts In the main menu make sure Contacts is selected [ Screenshot ] Continue to Sharing and Opening Contacts Share Specific Contacts In the My Contacts menu, right-click on Contacts and select New Folder […
Distribution Lists
A Mailman distribution list can be used to send an email to a group of people large or small by sending an email to one address. They are requested from and managed by UW IT. Request: Fill out and submit this Standard Mailman List Request form [NetID required] to create a UW Mailman distribution list.…
Initial Outlook Setup (Win 10)
When you log in to a computer for the first time, you’ll need to set up your email on Outlook. Thankfully it only takes a minute! Click the Start button in the lower left-hand corner of your screen Type "Outlook" Click on "Outlook 2016" Optional: An Outlook icon will appear on your taskbar – to…
Install Office365 Using Your UWNetID
Working at the University of Washington has its perks and one of them is being able to install Office365. This allows you to install the application onto your personal computer and have access to all Office apps such as Word, Excel, PowerPoint, and OneDrive which includes 1TB of cloud storage. Alternatively, Office365 is available for…
Add Shared NetID Account to Outlook on Macs
A Shared NetID account allows you to add additional email accounts without having to enter a password as long as your NetID has been added to the access group. Please contact your IT administrator for additional information. Follow the steps below once you have confirmed that your NetID has been added to the SendAs group…
Add Shared NetID Account to Outlook
From within Outlook, click on File in the main menu Click on Account Settings, then Account Settings again [ Screenshot ] Clink New [ Screenshot ] In the Name field, put the Shared NetID In the Email field, put in the shared email address Type in the password and retype the password [ Screenshot ]…
Connect to Husky OnNet
Husky OnNet is a VPN service used to connect to UW resources from off of the UW network. If you are trying to remote into your work computer or access network folders, please install Husky OnNet and then review these articles:
Check for Husky OnNet on UW devices
If you are on a UW device, you should have Husky OnNet installed. To check if you do:
- Click the Windows Start button
- Search for “Big”
- If you get the result “BIG-IP Edge Client,” you already have the client installed. Go to Step 3 of the directions to Connect Using Husky OnNet.
- If you do not have BIG-IP Edge Client installed, follow the instructions to Download Husky OnNet.
Download & Install Husky OnNet
- Go to Husky OnNet Terms & Conditions
- Review the terms and conditions and click “I agree“
- Click on the corresponding client for your operating system (Macintosh or Windows) to download it
- Open and run the installation.
Connect Using Husky OnNet
- Click the Windows Start button
- Search for “Big”
- Click “BIG-IP Edge Client” to open Husky OnNet
- For future use you can right-click the icon on the taskbar at the bottom of the screen and select “Pin to taskbar” so you can use that
- Click the “Connect” button
- Log in using your UWNetID credentials
- Once it says “Connected” you are ready to connect to UW resources.
Connect to ADAI VPN
To access ADAI resources from offsite or from another domain, such as the NetID domain, you will need to configure and connect to the ADAI VPN. The following instructions to establish a VPN connection are provided for both Windows and Mac.
Review the resources to Access your Computer or Connect to a Shared Drive that can be accomplished once you are connected to the ADAI VPN.
Computers Running Windows 10
- Click on the Start button
- Type “VPN”
- Click Change Virtual Private Networks (VPN)
- Click the “+” symbol next to Add a VPN Connection
- Enter the following information:VPN Provider: Windows (Built-in)
- Connection Name: ADAI
- Server name or address: remote.adai.washington.edu
- VPN Type: Automatic
- Type of sign-in info: Username and Password
- User name: ADAI\youradaiusername
- Password: Leave blank
- Scroll down and click Save
- Back on the VPN screen click on ADAI
- Click Connect
- If it does not auto-fill, put your username as ADAI\youradaiusername
- Enter your password
- Click OK
- It will show as Connected when it is ready
- When you are done, click Disconnect
Apple/Macintosh Computers
To access the ADAI VPN on a Mac you will need to first contact CSS at 206-543-9413 or csshelp@uw.edu to be given the Shared Secret, a verification method that is part of this setup.
- Click on the Apple button
- Click System Preferences
- Open Network
- Click the “+” symbol to create a new VPN connection
- In the Interface popup, configure as follows:
Interface = VPN
VPN Type = L2TP over IPSec
Service name = ADAI - Click Create
- On the next screen, click the drop-down next to Configuration
- Select Add configuration
- Type in “ADAI”
- Click Create
- Input the following information:
Server Address = remote.adai.washington.edu
Account name = adai\adaiusername - Click the Authentication button and select:
User Authentication = leave blank
Shared Secret = [contact CSS at 206-543-9413 or csshelp@uw.edu] - Click OK
- Click Apply
- Click Connect
Find Computer Name, IP, MAC Address
Your computer’s Hostname and IP address are useful pieces of information to have. You may need them to remote into your computer and the ASA-IS team may need it to remote in when supporting you remotely.
Note: There may be a sticker on your device with your computer’s name (examples: OTO-12345, HSAS-12345, BIME-12345).
Networks.uw.edu – IP and MAC Address
The easiest way to find your IP address is in the Network Portal [requires UWNetID].
It’s a good idea to bookmark this site so you can come back to it easily.
You can also find your MAC address here which is useful for certain scenarios such as registering a device on the UW wireless manually if it can’t connect.
Command Prompt – IP address and Computer Name
- Click the Start button
- Type “cmd”
- Click the Command Prompt option that appear – a block box will come up with a blinking white cursor
- type in ipconfig and press enter
- Your IP address is on the IPV4 Address line, in the format xxx.xxx.xxx.xxx
- To get your computer name, type in hostname and press enter – the name will be given on the next line
Connect to a Network Shared Drive
Use these instructions to connect to your departmental network shared folders.
Note: If you are connecting from off the UW network or from a different UW domain, please first connect via the Husky OnNet
Windows 10
- Right-click the Start button located in the lower-left-hand corner of the screen
- Click on File Explorer
- In the navigation pane of File Explorer, click This PC
- Under the Computer tab, click Map Network Drive
- Choose a drive letter – this is a placeholder but if your department has standardized which letter to use (“Open the P drive,” for example – a list of folders is presented) then assign that letter
- Paste in or type the address of the network share you are trying to access
- If you are connecting from off the UW network or a different domain than the share you are connecting to, please jump to Connecting With UW Credentials
- Click Finish.
Windows 7
Map a network drive to get to it from Computer or Windows Explorer without having to look for it or type its network address each time.
- Click the Start button
- Click Computer
- Click Map Network Drive in the toolbar at the top of the window
- Choose a drive letter – this is a placeholder but if your department has standardized which letter to use
(“Open the P drive,” for example – a list of folders is presented) then assign that letter - Paste in or type the address of the network share you are trying to access
- If you are connecting from off the UW network or a different domain than the share you are connecting to, please jump to Connecting With UW Credentials
- Click Finish
Mac
- If you are not on campus, connect to the VPN, Husky OnNet (BIG-IP Edge client)
- On the Mac keyboard, press the Command key + k. This will bring up Connect to Server window.
- Type in smb:// before the file path, – for example:
smb://**enter_your_filepath_here**
- Click the + button, located at the bottom left of the window. This will add it to the Favorites in the Connect to Server window.
- Click Connect and enter your UW NetID credentials, if prompted.
Permanently Mount the Drive After a Restart
- Open ‘System Preferences‘ from the Apple menu. It is located at the top left of the desktop, click the Apple icon.
- Click, ‘Users & Groups‘
- Click ‘Login Items‘ at the top-center of the ‘Users & Groups’ window.
- Click the ‘+‘ symbol, located directly at the bottom-center of the window.
- Click the shared drive that you just mounted.
- Now select the directory you want to mount permanently.
- Exit out of System Preferences.
Connect with UW Credentials
Use these instructions if you are connecting from off of the UW network or to a different UW domain.
Note: If you have added your drive previously but it shows as disconnected, check your connection to the VPN and then try opening the drive again.
Windows 7/10
- Make sure the box next to Connect using different credentials is checked
- Click Finish
- You will be prompted for your username and password – put in your username as
netid\youruwnetid or the domain you are connecting to, for example, adai\adaiusername or wanprc\wanprcusername - Input the corresponding password
- Click OK.
Windows 10: Remotely Access Your Computer
Whether you’re at home or off the UW network, there are a number of resources available to remotely access your computer.
- Follow these instruction to Connect to Network Shared Drive
- Mac users can refer to Remotely Connect to Your Windows Computer
Network Connection Requirements
- Your work computer’s hostname and IP address – We recommend having both.
- VPN services: Husky OnNet or ADAI VPN (for ADAI/FADU employees only).
ADAI/ FADU users can skip to Launch Microsoft Remote Desktop. - Leave your work computer turned on.
Initiate Husky OnNet
- Locate and launch the application BIG-IP Edge Client
Windows: Click the Start button in the Windows taskbar, search for Big.
Macs: Open the Applications folder through the finder. - Click Big-IP Edge Client to open Husky OnNet.
- Click Connect, this will launch the VPN and secure a connection to the UW network.
- Log in with your UWNetID credentials
- A red circular f5 icon in the Windows taskbar indicates that you are securely connected.
- Continue with the next step.
Launch Microsoft Remote Desktop
Windows
- Click Start
- Type “remote”
- Click on Remote Desktop Connection
Create a Remote Desktop Connection
- Click Show Options
- Enter the computer name or IP address
- Enter your username as netid\yournetid (or adai\, wanprc\ instead of netid if you are on those domains)
- Leave the box unchecked next to “Allow me to save credentials”
- You can also configure your remote connection to use all of your monitors, your local webcam, microphone, printer, etc. using the following instructions.
Monitors
- Click the Display tab
- Check the box next to Use all my monitors for the remote session
Microphone
- Click on the Local Resources tab
- Click Settings beneath Remote Audio
- Select Record from this computer
- Click OK
Home Printer
To be able to print to your local printer while remotely connected to your work computer, check the box next to Printers on the Local Resources tab
Webcam
- Click More at the bottom of the Local Resources tab
- Check the box next to Video capture devices
- Click OK.
- When you are done selecting the devices you wish to use, click on the General tab again. Click Save to save the connection or Save As to create an icon specifically for this connection you can use in the future (on your desktop or wherever you like)
- Click Connect
- If it asks you if you trust the connection, click Yes
- Type in your password
- Click OK and you will be logged into your computer