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Shared Email Not Updating/Disconnected

In the event a shared email account is no longer receiving new emails, remove and re-add the account to Outlook to resolve the issue.

  1. From within Outlook, click on File in the main menu
  2. Click on Account Settings, then Account Settings again [ Screenshot ]
  3. Select the shared email address and click Remove
  4. Click Yes if prompted whether you want to continue
  5. Once the account has been removed, click New [ Screenshot ]
  6. In the Name field, put the Shared NetID
  7. In the Email field, put in the shared email address
  8. Type in the password and retype the password [ Screenshot ]
  9. Click Next
  10. If a Windows Security window pops up, type in the Shared NetID’s password [ Screenshot ]
  11. Click OK
  12. A UW NetID login page will appear, put in the Shared NetID and password
  13. Click Sign In [ Screenshot ]
  14. Your email will be added but you must restart Outlook for it to begin downloading the account’s emails