Shared Email Not Updating/Disconnected

In the event a shared email account is no longer receiving new emails, remove and re-add the account to Outlook to resolve the issue.

1. From within Outlook, click on File in the main menu
2. Click on Account Settings, then Account Settings again [ Screenshot ]
3. Select the shared email address and click Remove
4. Click Yes if prompted whether you want to continue
5. Once the account has been removed, click New [ Screenshot ]
6. In the Name field, put the Shared NetID
7. In the Email field, put in the shared email address
8. Type in the password and retype the password [ Screenshot ]
9. Click Next
10. If a Windows Security window pops up, type in the Shared NetID’s password [ Screenshot ]
11. Click OK
12. A UW NetID login page will appear, put in the Shared NetID and password
13. Click Sign In [ Screenshot ]
14. Your email will be added but you must restart Outlook for it to begin downloading the account’s emails