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Adjust Microphone Levels

When a microphone is either too loud or too quiet, try adjusting the sound levels.

  1. Right-click the sound icon in the Windows system tray
  2. Sound Icon Taskbar

  3. Click Sounds
  4. Click on the Recording tab
  5. Right-click your microphone
  6. Click Properties
  7. Setup Sound Properties

  8. Click the Levels tab
  9. Adjust the slider to the desired output volume
  10. Sound Mic Levels

  11. Click OK, then OK again, to close out the Sound menu

Store a Job Code for a Printer

Save time by saving the Job Code in your printer preferences.

  1. Click Start – or press the Windows Key + R on your keyboard and skip to Step 3.
  2. Type “run” and press enter
  3. Type “control printers” and press enter
  4. Control Printers

  5. Right click the printer you would like to store the code for
  6. Print Devices

  7. Click Printing Preferences
  8. Click Detailed Settings
  9. Click Job Setup
  10. Enter the job code in the User Code field
  11. Printer Preferences

  12. Click OK

Add a Network Printer

The following instruction may be followed when you know the IP address of the network printer. Often times the printer’s IP address will be displayed on the printer’s screen or be labeled on the printer. We can certainly install a printer for you – please contact us.

  1. Click Start (or press the Windows Key + R on your keyboard and skip to step 3)
  2. Type “run” and press enter
  3. Type “control printers” and press enter
  4. Click Add a printer near the top of the window
  5. Printer Add Device

  6. Click The printer that I want isn’t listed at the bottom of the window
  7. Printer Not Listed

  8. Select Add a printer using TCP/IP address or hostname
  9. Click Next
  10. Fill in the Hostname or IP address field with the printer’s IP address, which will automatically fill in the Port name field as well
  11. Ensure the box is checked next to Query the printer and automatically select the driver to use
  12. Printer IP Address

  13. Click Next
  14. You may presented with one of two windows:
    – If a window pops up asking Which version of the driver do you want to use? select Replace the current driver
    – If a window pops us asking you to select a driver, try to locate the appropriate selection based on the make and model of the printer – please contact us for assistance if you are unable to find the appropriate selection or are unsure which to choose
  15. Click Next
  16. For the Printer name, input a name relevant to the location and the printer type, for example HSB-170 Ricoh, or B170 CSS HP Laserjet
  17. Click Next
  18. Select Do not share this printer
  19. Click Next
  20. Click Print a test page to verify the printer is working (unless you are using a Ricoh with a job code, in which case click Finish and follow these instructions: Storing a Job Code for a Printer)
  21. Click Finish
  22. Your printer will now appear in the Devices and Printers screen you began at – if you’d like the newly-installed printer to be your default printer, right click and click Set as default printer.

Find Computer Name, IP, MAC Address

Your computer’s Hostname and IP address are useful pieces of information to have. You may need them to remote into your computer and the CSS IT team may need it to remote in when supporting you remotely.

Note: There may be a sticker on your device with your computer’s name (examples: CSS-12345, HSAS-12345, BIME-12345).

Networks.uw.edu – IP and MAC Address

The easiest way to find your IP address is in the Network Portal [requires UWNetID].

It’s a good idea to bookmark this site so you can come back to it easily.

You can also find your MAC address here which is useful for certain scenarios such as registering a device on the UW wireless manually if it can’t connect.

Command Prompt – IP address and Computer Name

  1. Click the Start button
  2. Type “cmd”
  3. Click the Command Prompt option that appear – a block box will come up with a blinking white cursor
  4. type in ipconfig and press enter
  5. Your IP address is on the IPV4 Address line, in the format xxx.xxx.xxx.xxx
  6. To get your computer name, type in hostname and press enter – the name will be given on the next line

Connect to a Network Shared Drive

Use these instructions to connect to your departmental network shared folders.
Note: If you are connecting from off the UW network or from a different UW domain, please first connect via the Husky OnNet

Windows 10

  1. Right-click the Start button located in the lower-left hand corner of the screen
  2. Click on File Explorer
  3. In the navigation pane of File Explorer, click This PC
  4. Under the Computer tab, click Map Network Drive
  5. Choose a drive letter – this is a placeholder but if your department has standardized which letter to use (“Open the P drive,” for example – a list of folders is presented) then assign that letter
  6. Paste in or type the address of the network share you are trying to access
  7. If you are connecting from off the UW network or a different domain than the share you are connecting to, please jump to Connecting With UW Credentials
  8. Network Map Drive

  9. Click Finish.

Windows 7

Map a network drive to get to it from Computer or Windows Explorer without having to look for it or type its network address each time.

  1. Click the Start button
  2. Click Computer
  3. Click Map Network Drive in the toolbar at the top of the window
  4. Choose a drive letter – this is a placeholder but if your department has standardized which letter to use
    (“Open the P drive,” for example – a list of folders is presented) then assign that letter
  5. Paste in or type the address of the network share you are trying to access
  6. If you are connecting from off the UW network or a different domain than the share you are connecting to, please jump to Connecting With UW Credentials
  7. Click Finish

Mac

  1. If you are not on campus, connect to the VPN, Husky OnNet (BIG-IP Edge client)
  2. On the Mac keyboard, press the Command key + k. This will bring up ‘Connect to Server’ window.
  3. Type in smb:// before the filepath, – for example:
    smb://**enter_your_filepath_here**
  4. Connect Mac to Network Server

  5. Click the + button, located at the bottom left of the window. This will add it to the Favorites in the Connect to Server window.
  6. Click Connect and enter your UW NetID credentials, if prompted.

Permanently Mount the Drive After a Restart

  1. Open ‘System Preferences‘ from the Apple menu. It is located at the top left of the desktop, click the Apple icon.
  2. Click, ‘Users & Groups
  3. Click ‘Login Items‘ at the top-center of the ‘Users & Groups’ window.
  4. Click the ‘+‘ symbol, located directly at the bottom-center of window.
  5. Click the shared drive that you just mounted.
  6. Now select the directory wish to permanently mount.
  7. Exit out of System Preferences.

Connect with UW Credentials

Use these instructions if you are connecting from off of the UW network or to a different UW domain.
Note: If you have added your drive previously but it shows as disconnected, check your connection to the VPN and then try opening the drive again.

Windows 7/10

  1. Make sure the box next to Connect using different credentials is checked
  2. Click Finish
  3. You will be prompted for your username and password – put in your username as
    netid\youruwnetid or the domain you are connecting to, for example adai\adaiusername or wanprc\wanprcusername
  4. Input the corresponding password
  5. Click OK.
  6. Network Enter Credentials

Manually Install Windows Updates

If you are using a UW-owned mobile device supported by CSS to work from home, please follow the instructions below to process Windows updates.

Connect to Husky On Net or ADAI VPN

Before you can connect to CSS’s servers to run the updates, you must first connect to Husky OnNet VPN or, if you are an ADAI employee, the ADAI VPN.

Running the Updates

  1. Click on the Windows Start button in your taskbar
  2. Click on the gear icon [ Screenshot ]
  3. Click on “Update and Security” [ Screenshot ]
  4. Click on the gray button “Check for updates
    Note: do not click on the “Check online for updates from Microsoft Update” button. Those updates are not vetted by CSS IT yet and may cause issues with your system. [ Screenshot ]
  5. You will receive one of two messages – that your computer is up to date or provided a list of updates to download. You may have to click an “Install now” button to install the updates. [ Screenshot ]
  6. Once updates are installed you may prompted to restart your computer – do so to finish installing updates. [ Screenshot ]

Initial Outlook Setup (Win 10)

When you log in to a computer for the first time, you’ll need to set up your email on Outlook. Thankfully it only takes a minute!

  1. Click the Start button in the lower left-hand corner of your screen
  2. Type “Outlook”
  3. Click on “Outlook 2016″
  4. Optional: An Outlook icon will appear on your taskbar – to pin it there, right click on the icon and select Pin to taskbar
  5. Outlook Pin in Taskbar

  6. If you are on the UW NetID domain, Outlook will automatically grab your name and email. Otherwise, type in your name, your email and your password and click Next
  7. Outlook Account Setup

  8. Outlook will then connect to the account, at which point a Windows Security window will pop up asking for your credentials – input your UW NetID password and click OK
  9. If successful, you will receive the message “Congratulations! Your email account was successfully configured and is ready to use” – click Finish

It will take a couple of minutes or longer depending on the size of your email account to download your emails.

Troubleshooting

  • Double check your password – you can try logging into MyUW to make sure your NetID and password are working. If you cannot log into MyUW, try resetting your password or calling UW IT at 206-221-5000 for password assistance.
  • Make sure you are putting your full @uw.edu email address.
  • In the event that Outlook is set up but are not receiving any emails, follow the steps in Change UW Email Forwarding to make sure your email is forwarded correctly.

Install Office365 Using Your UWNetID

Working at the University of Washington has its perks and one of them is being able to install Office365. This allows you to install the application onto your personal computer and have access to all Office apps such as Word, Excel, PowerPoint, and OneDrive which includes 1TB of cloud storage.

Alternatively, Office365 is available for online use via a web browser. Log in with your UWNetID credentials to the Outlook on the Web (OWA). Click on the App Launcher icon (9-point grid) in the main menu to view the Office Apps available on the web.

Online Security
Anyone who uses OWA on a public computer must be sure to sign out completely from the OWA site, close the browser, and sign out of the computer, to secure your account.

How to install Office365

To install Office365 please follow these steps:

  1. Navigate to Outlook on the Web (OWA)
  2. At the top left of the page, click Located at top left of page, then click Office 365 ->on the right
  3. On the new page there is a link labeled, Install Office ˅ -click and a drop down appears
    • Click Office 365 apps
    • Clicking Other install options will display your account settings
  4. For now, click Office 365 apps to begin
  5. The download will commence and a window will open showing you the location of where it will be downloaded
  6. Click OK
  7. Depending on your browser, you may see the completed download at the bottom of the browser
    • Once downloaded, proceed to click the download to execute the install or go to the location of the download
  8. The install is automatic and will finish shortly