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ASA: Information Services

Category: Troubleshooting

knowledgebase article related to troubleshooting common problems

Computer Has No Sound

  1. Click on the sound icon in the system tray in the lower right-hand corner of your screen

    2. Sound Icon Taskbar

  2. Click on the slider bar to adjust volume
  3. If that does not work, try restarting your computer and if still not working, continue on
  4. Right click on the sound icon
  5. Click Sounds
  6. Click on the Playback tab

    7. Sound Playback

  7. Right click in the white space and ensure Show Disabled Devices is checked
  8. Right click on the speakers you would like to use (which may have been disabled) – if you do not know which to use, try a different speaker than the one with the green check mark
  9. If the device was disabled, click Enable Device first then right click on it again
  10. Click Set as default device
  11. Click OK to close the Sound window
  12. Try adjusting the volume as in step #1 – if you hear a dinging noise, the speakers are working properly.

Shared Email Not Updating/Disconnected

In the event a shared email account is no longer receiving new emails, remove and re-add the account to Outlook to resolve the issue.

  1. From within Outlook, click on File in the main menu
  2. Click on Account Settings, then Account Settings again [ Screenshot ]
  3. Select the shared email address and click Remove
  4. Click Yes if prompted whether you want to continue
  5. Once the account has been removed, click New [ Screenshot ]
  6. In the Name field, put the Shared NetID
  7. In the Email field, put in the shared email address
  8. Type in the password and retype the password [ Screenshot ]
  9. Click Next
  10. If a Windows Security window pops up, type in the Shared NetID’s password [ Screenshot ]
  11. Click OK
  12. A UW NetID login page will appear, put in the Shared NetID and password
  13. Click Sign In [ Screenshot ]
  14. Your email will be added but you must restart Outlook for it to begin downloading the account’s emails

Export & Import Bookmarks on Internet Explorer

Export Bookmarks from IE

  1. Open Internet Explorer.
  2. If the menu bar isn’t visible, press the Alt key and the menu bar (with File, Edit, View, etc.) will appear.
  3. Click on the File menu and select Import and Export… The Import/Export Settings window will appear.

    4. Bookmark Import & Export on IE

  4. In the Import/Export Settings window, click Export to a file. Click Next.
  5. Select Favorites. Optionally you may click Cookies to export saved information of your bookmarks – choose the same save location as your bookmarks. Click Next.
  6. Click the topmost folder labeled Favorites. This will export all bookmarks below the tree. Click Next.
  7. Make note of the file path of where the file will be exported to. Alternately you may copy & paste the file path or click Browse to choose a location. Click Export.

Import Bookmarks to IE

  1. Open Internet Explorer.
  2. If the menu bar isn’t visible, press the Alt key and the menu bar (with File, Edit, View, etc.) will appear.
  3. Click on the File menu and select Import and Export…. The Import/Export Settings window will appear.
  4. Click Import from a file. Click Next.
  5. Select items to import, If you don’t not remember, choose Click Next.
  6. Locate the bookmark data file. Click Next. (You will also be prompted to locate a text file of your feeds and/or cookies.)
  7. You may choose to save the destination at the top most location, Favorites. This may create duplicates but can be easily removed by right-clicking on the duplicate and select delete. Click Import.
  8. Click Finish.