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ASA: Information Services

Category: Troubleshooting

knowledgebase article related to troubleshooting common problems

Computer Has No Sound

  1. Click on the sound icon in the system tray in the lower right-hand corner of your screen

    Sound Icon Taskbar

  2. Click on the slider bar to adjust volume
  3. If that does not work, try restarting your computer and if still not working, continue on
  4. Right click on the sound icon
  5. Click Sounds
  6. Click on the Playback tab

    Sound Playback

  7. Right click in the white space and ensure Show Disabled Devices is checked
  8. Right click on the speakers you would like to use (which may have been disabled) – if you do not know which to use, try a different speaker than the one with the green check mark
  9. If the device was disabled, click Enable Device first then right click on it again
  10. Click Set as default device
  11. Click OK to close the Sound window
  12. Try adjusting the volume as in step #1 – if you hear a dinging noise, the speakers are working properly.

Shared Email Not Updating/Disconnected

In the event a shared email account is no longer receiving new emails, remove and re-add the account to Outlook to resolve the issue.

  1. From within Outlook, click on File in the main menu
  2. Click on Account Settings, then Account Settings again [ Screenshot ]
  3. Select the shared email address and click Remove
  4. Click Yes if prompted whether you want to continue
  5. Once the account has been removed, click New [ Screenshot ]
  6. In the Name field, put the Shared NetID
  7. In the Email field, put in the shared email address
  8. Type in the password and retype the password [ Screenshot ]
  9. Click Next
  10. If a Windows Security window pops up, type in the Shared NetID’s password [ Screenshot ]
  11. Click OK
  12. A UW NetID login page will appear, put in the Shared NetID and password
  13. Click Sign In [ Screenshot ]
  14. Your email will be added but you must restart Outlook for it to begin downloading the account’s emails